WHO ARE WE?
Dochsa Ltd.’s Holistic List is a centralised platform to facilitate the booking of vetted services, retreats & classes and sales of goods offered by our service provider network, offering reviews, payment, and diary and customer management, for Holistic Health, Beauty, Fitness and wellness businesses.
WHERE ARE WE?
Coventry, United Kingdom
What is Vetting and Why is it Important
When a service provider signs up to the Holistic List, they are ensuring that they are insured and that they or all their staff are certified to carry out their advertised services. They will if required have completed the required training (CPD). Dochsa prides itself to verify all of these certificates by physically viewing them or checking with the required association or institute. Vetted and insured service providers are indicated by the images or words for example: ‘Dochsa Vetted’.
How to Use the Site
CHOOSING YOUR PREFERRED LANGUAGE/CURRENCY/TRANSLATE
We strive to make your journey on our site as easy as possible, so you have the option to change the language the page is being displayed in, please excuse us if it is not perfectly translated, but we are only as good as our translation partner. You can even choose to see the service in another currency.
USING WHAT/WHERE SEARCH?
Once you have selected a service (remember you can always go back and choose again), you can use our simple search – input what service you are looking for, where you are looking for it (perfect to find a service when travelling); then click search. The results will bring back service providers that have availability. Choose one that takes your fancy, read reviews choose a different branch or a particular therapist. When ready checkout and pay for your selected service, goods, retreat or class. We will send you a confirmation email.
Booking, Voucher and Payments
BOOKING AND REDEEMING A SERVICE?
Booking a service on our website is very easy. Choose a service using our simple search panel, and when ready, checkout – we accept most forms of payment including PayPal. On completion, we will send you a confirmation email which will detail what you have booked, when and where. We will also enclose a pdf sales voucher with QR code that you can use to redeem your voucher, if you have downloaded our mobile app, you will receive notification here too.
On the day and time of your appointment, go to the service provider you have booked and check in, showing them the pdf which you may have printed or allow them to scan your mobile. Our vouchers offer security as you do not need to hand over any cash or payment details, all those are held at your bank or PayPal, so are always safe. Perfect when travelling. Once scanned the voucher will be redeemed and this will then let Dochsa Ltd know that you have redeemed the voucher.
If you change your mind you can reschedule the appointment as per our booking terms. We cannot accept changes after 72 hours before your booking.
BUYING A GIFT OR PRODUCTS?
Some of our service providers may sell their goods online which is perfect if you loved the shampoo or conditioner that was used, or need a meditation cushion or crystals to chill out. This service is only available in the UK initially. Simply add the goods that you want to your shopping basket and check out, paying with your selected method and wait for your goods to be delivered.
BOOK YOUR PREFERRED THERAPIST
During the booking process you have the option to choose your therapist. Perfect if you prefer a female or a male therapist, or if you just have a favourite, subject to availability.
WANT THE SERVICE PROVIDER TO COME TO YOU?
Some of our service providers offer their services at your premises. If they offer this you will see the option on the checkout page along with any costs they will charge for this service.
Our network gives you the ability to book with any of our service providers that are listed. We will provide local customer service in the countries that are mentioned above; for all other countries you can call our head office and we will assist you if you face any issues. All our service providers are vetted and are well aware of our booking terms and their responsibilities. You should not face any issues but if you do please do not hesitate to contact us.
HOW CAN I PAY?
We accept the following credit/debit cards online: MasterCard, Maestro, Visa, Visa Debit, AMEX and PayPal. You can also choose to pay in your local currency.
Calendar Sync and Reminders
Once booked and confirmed you will be able to sync the appointment with your selected calendar, so you are always up to date. Giving you more flexibility to plan your life.
We know that sometimes even the most well planned can forget, so we send you a reminder 3 days before and then 24 hours before your appointment to ensure you are always where you need to be. These can be switched off in your customer portal.
Courses, Classes and Training
Some of our service providers may offer courses. Courses offer a bundle of services that may fit together that can be taken over a period of time. When you book a course with Dochsa, you will need to book the first appointment date, and you will be emailed (or via the mobile app), a course of sales vouchers, these will be used for the first and all subsequent appointments.
You can either book all your appointments, via the Dochsa App or web portal or you can ask the Service provider to do this for you via their Dochsa Ltd portal. All booked appointments should be seen via your customer portal.
You can book classes via our site, handy for a local yoga class or to be attuned to Reiki. Classes are offered by our service providers and are offered for a set period on a prescribed day or for a predefined period of time. Please read your email confirmation, which will detail the service provider’s details. Any notes or requirements will be added to the Customer notes section. You must provide the pdf or have the tutor scan your app to ensure that you redeem your voucher.
Some of our service providers may offer physical training, gym or Aerobics classes; please note that Dochsa is not responsible for any injuries or damage that may occur during these sessions. Please ensure you are cleared by your medical professional to partake in these services.
Allergies, Medical, Safety and Damage
ALLERGIES, INTOLERANCES & PREFERENCES
Please ensure that you make the service provider aware of any allergies or intolerances, on the correct area in the booking form. It is your responsibility; Dochsa Ltd or its partners cannot be held responsible if they have not been informed. Please note we and our partner network will try and accommodate any preferences where possible to make your treatment go smoothly. If you have any religious or other preference on a treatment partner (male/female) please make a note of this during the booking process.
If you have any medical issues please inform us during the booking process so that we can ensure that we can accommodate you. If you are unsure please contact us before booking. Some treatments may not be suitable for all people. For example if you suffer from epilepsy, are pregnant, have recently had an operation or have diabetes, you must inform us. We cannot accept any responsibility, unless we are informed prior to your booking.
Please note Dochsa Ltd or any of its partners or service providers are not responsible for any damage that may occur to personal belongings in or around premises where the service is delivered.
Some service providers will require a patch test to be carried out before they can perform their treatments. Please ensure that you have read your notes and have contacted the service provider to arrange this testing before your appointment date. It is normally required 24 – 48 hours before.
We vet service providers, request certifications and provide site visits where possible, to ensure the safety of all that use this platform. However if you feel that we have not carried this out or one of our partners have made you feel unsafe please report it to us immediately. But if you feel threatened please call the local police services for immediate response.
Booking on Behalf of a Pet, Person or Child
When booking for a child or children, the person booking must be the legal guardian and have the power of authority under the law of the land to do so. It is not Dochsa Ltd or any of its partner’s responsibility to check this authority. We do however ensure that any service provider has the correct authority to perform their treatments on under aged patients.
If booking on the behalf of another person you need to have the authority to do so, Dochsa Ltd or its partners cannot take any responsibility for any appointments that are booked without this authority.
Gift Vouchers or Cards, Applying and Coupons
GIFT VOUCHERS AND CARDS
Dochsa gift cards and vouchers are available to be purchased on our site that can be applied to your account and used to purchase services and products.
APPLYING A GIFT CARD OR VOUCHER TO YOUR ACCOUNT
If you have been lucky enough to receive a Dochsa gift card or voucher, you can easily apply them to your account by accessing your account and going to the gift card section where you can check your gift card balance and apply a new card. These can be used as cash on the site. We cannot refund or add lost certificates or cards.
From time to time we or our service providers may offer discounts in the form of a coupon either on a percentage or a fixed amount basis. Please apply these to the correct field on the checkout page to ensure you get the appropriate discount applied to your order. We cannot retrospectively apply it to a confirmed order. They cannot be used for cash or with any other offer, and remain the property of Dochsa Ltd or the issuing service provider.
Our service providers have the opportunity to leave a positive rating, or to show that a customer was a no show. This will then show a customer rating score. We feel this fair policy reflects our partnership between you and the service provider.
SERVICE PROVIDER REVIEWS AND TIPPING SERVICE
After your appointment you will be sent an email to invite you to leave a review for the service provider. Simply follow the link in the email and leave your review. In the same email there will be a link inviting you to leave an optional tip for your service provider. Again follow the link in the email to our tipping page where you can make a payment.
TREATMENT PLANS OR CUSTOMER NOTES
Every time a service provider adds notes to your account they will be updated in your customer portal. These may include medical details or treatment outcomes, notes, homework or exercises. We feel it is great for you to see these notes to help you plan your treatments or give you a historic view of all appointments you have received via our network.
PRIVATE OR SHARE
You have the ability to keep these private, where only you and the service provider who gave the notes can see them, or you can share them so if you have been referred the new service provider can view the notes, allowing for better treatment planning.
IPHONE OR ITUNES
Most of the core areas on our website are replicated in our iPhone app. Any questions on how to set these up or use them please see the appropriate guides.
ANDROID OR PLAY STORE
We offer our site and app in Android format to make it as easy as possible for you to view book and pay for our services. For more information please view the appropriate guide.
Delivery of Physical Products
CAN YOU DELIVER INTERNATIONALLY?
As we have explained before we only offer physical goods from service providers in the UK, but of course where advertised, they/we can deliver orders outside the United Kingdom. If you are an EU resident, your postage rates are calculated for you at the checkout stage. If you are living outside Europe, please contact us and tell us which items you wish to buy. We will then provide you with a shipping quote based on the order’s weight, size and destination.
WHEN WILL MY GOODS BE DELIVERED?
Items marked ‘in stock’ are held by the service provider and are usually dispatched within two working days. If an item is marked ‘pre-order’, it will be dispatched as soon as it arrives in stock. Should your order contain items that are both ‘in stock’ and on ‘pre-order’, they will be dispatched together when the pre-ordered item comes into stock. If you would like your items delivered as they come in please make separate orders.
All orders are delivered via first class Royal Mail, unless you have selected another shipping option. Delivery usually takes three to five working days. Please Note a ‘working day’ means a Monday, Tuesday, Wednesday, Thursday or Friday that is not a Bank or Public Holiday.
Please be aware that, in the UK, Dochsa Ltd allow 21 days from the date of despatch before we will investigate the non-arrival of an item. Internationally, this time is six weeks. In the unlikely event that your order arrives damaged, or you receive the wrong item, please contact us using the returns form as soon as possible.
ARE THERE RESTRICTIONS ON DELIVERIES?
We reserve the right not to deliver orders to an address that may not be secure, for example to a communal postal address or a BFPO or PO Box. If this affects your order, we will contact you as soon as possible. If you have ordered a high price point item, Dochsa Ltd may reserve the right to deliver to your billing address only. Should this be the case, we will contact you after you have placed your order.
WHAT HAPPENS IF I’M NOT HOME WHEN YOU DELIVER?
If you are not available, the Royal Mail or courier service will leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on the card to rearrange your delivery or to collect your products.
CAN I PICK UP MY GOODS FROM A STORE?
If you are in the correct postcode and the items are held in stock you will be offered the option to collect from the store at check out.
Cancelling of Physical Goods
CAN I CANCEL MY ORDER?
You have the right to cancel your order for physical goods within seven working days of your receipt of your goods. If you wish to cancel your order, you must tell us in writing by using the returns form. Please complete the form with as much information as possible. If we have not yet shipped your order, you can cancel by logging into your online account and selecting the relevant order. You do not need to contact us. Please be aware that, due to Health laws, you cannot cancel any food orders. For all other items you cannot cancel the order if you have unsealed the packaging. If you are cancelling an order for anything else, you should make sure that the item is in a resalable condition. You should ensure that the item is still in its original packaging with all seals and wrapping undamaged. Should you cancel your order, you should return your goods to the service provider. Please see our Terms and Conditions.
I’VE CHANGED MY MIND. HOW DO I RETURN MY GOODS?
If you would like to return a purchase, you may do so within 7 days of the date of dispatch, unless it is a food item and we cannot accept returns. The item must be in a resalable condition and in its original and undamaged packaging, complete with its original and undamaged external box, if applicable. Please send it back to us via a traceable means, please be aware that we will not refund you the cost of the postage.
WHAT IF MY GOODS ARE FAULTY?
In the event of faulty goods, please contact us. If we are unable to replace your faulty item/s, then we will issue a full refund. Please note, the item/s must be returned to the service provider for this to be processed. Please see the Terms and Conditions for further information.
If you have any queries, or we can help you with your order, you can contact us Monday to Friday 9am – 6pm.
Please remember to quote your booking or order number, if we have given you one, on all correspondence.